returns & exchanges
returns policy
All items must be unused, unwashed, and returned in their original packaging. Please note; items may not be refundable if they are not returned in the same condition they were delivered in.
Shipping costs are non-refundable. Refunds are issued to your original form of payment only.
Please note a returns processing charge of £1.99 per order will be deducted from your refund amount. Customers are responsible for the cost of returning items in accordance with our return policy. You have 14 days to return your item from your delivery date if you are not happy with your item. Please be aware custom fees are subject to each international order and may vary depending on the country.
We offer free refunds or exchanges for any items that appear to be faulty within 14 days of delivery.
how long will be refund take?
We aim to process all returns/exchanges within 7-10 working days of us receiving the goods back in our studio, however in some busy periods this may take longer. We will do our best to process them as soon as possible for you.
items that do not qualify for returns / refunds
We unfortunately cannot refund any earrings due to hygiene.
exchanges
Please get in touch if you would like to exchange an item for another size.